Headache & Concussion Care, Wherever You're Based
Melbourne Headache & Concussion Group now offers specialist virtual consults for concussion, persistent symptoms and headache management, delivered by the same clinical team, to patients anywhere in Australia.
One clinical team. Every state and territory.
● Live consult
Specialist Concussion & Headache Consults, By Video
A virtual consult is a full clinical appointment with an MHCG clinician, conducted over secure video rather than in person. You'll get the same structured assessment, symptom tracking and management planning we use at our Williamstown clinic, adapted for what can be reliably done at a distance and backed by a clear pathway to in-person review whenever it's needed.
- Structured symptom scoring at every session, tracked against your own trajectory
- Sway Medical testing for balance, reaction time and cognitive function, completed on your own phone
- A defined safety pathway if your symptoms need an in-person review, a GP, or urgent care
Most initial consults run 45–60 minutes and are booked within the week.
Built For People Who Can't Just Walk In
Not every patient can get to Williamstown. Distance, work, school or simply not having a specialist concussion clinic nearby shouldn't mean settling for less thorough care.
Same Clinical Standard
Delivered by the same clinicians using the same evidence-based protocols as our in-person clinic, not a stripped-down remote version.
Objective, Not Just How You Feel
Sway Medical testing gives us measurable data on balance, reaction time and cognitive function, so recovery decisions aren't based on guesswork.
Connected Care
Your GP or referring physio gets a structured update at every key milestone, not silence between appointments.
Six Situations Where Virtual Care Fits
Some presentations are better suited to in-person review. Where that's the case, we'll tell you plainly and get you the right pathway, not push a video call that isn't the right tool.
Recent Concussion
Early assessment, symptom monitoring and a clear plan in the days after injury, with an in-person safety net if things don't track as expected.
Return to Sport
Graduated, AIS-aligned RTP progression with Sway re-testing at each stage, coordinated with your club or coach.
Ongoing Recovery
Longer, multidisciplinary support for symptoms that haven't resolved on the expected timeline.
Rural & Interstate
Full specialist care without the drive, wherever you're based in Australia.
Paediatric, With a Parent Present
Sessions structured so your child is the primary participant, with you alongside for context and support.
Return to Work
Functional capacity planning tied to your role, coordinated with your employer or case manager where needed.
How A Virtual Consult Works
Book Online
Choose a time that works. No referral required for a first appointment.
Initial Video Assessment
A full clinical history and structured assessment, with symptom scoring and Sway testing where relevant.
Personalised Plan
A plain-language explanation of what we found, and a management plan built around your specific situation.
Ongoing Support
Regular follow-up, progress tracked against your baseline, and a fast path to in-person review if it's ever needed.
Why Patients Choose MHCG For Virtual Care
Concussion Is Our Focus
Not a general practice offering telehealth on the side. Concussion and headache are what we do.
Honest About Limits
We'll tell you plainly what a video consult can and can't assess, and when in-person review is the safer call.
Evidence-Based
AIS-aligned concussion protocols and the Watson Headache Approach®, not general advice.
One Coordinated Plan
Your GP, physio, school or club all get kept in the loop, without you having to chase updates.
Frequently Asked Questions
A smartphone, tablet or computer with a camera, a stable internet connection, and a well-lit, quiet space. We'll send setup instructions and a link before your appointment. If your connection drops, we can switch to phone.
No, and we won't pretend otherwise. Most symptom tracking, exercise prescription and functional assessment work well by video. Some hands-on tests, like fine balance and neck assessment, are more reliable in person. If your presentation needs that, we'll say so and arrange it.
We screen for red flags at every session. If anything urgent comes up, we'll stop and direct you to the nearest emergency department immediately, and your GP is notified the same day.
No referral is needed to book a first appointment. If you have one from a GP or physio, bring it along, as it helps us understand your history before we start.
Yes, with a parent or guardian present throughout. We structure paediatric sessions so your child is the main participant, with you there for support and to help answer questions.
Anywhere in Australia. Our clinicians are registered to practise nationally, so location isn't a barrier to getting specialist concussion and headache care.
Ready To Get Started?
Book a virtual consult with an MHCG clinician, or get in touch if you're not sure it's the right fit yet.
Expert headache and concussion support, wherever you are.
Can't get to our Williamstown clinic? A virtual consultation gives you access to the Melbourne Headache + Concussion Group team from home.
We can review your symptoms, injury or headache history, discuss what may be contributing, help you understand your next steps and build a practical management plan.
If your presentation needs hands-on examination, objective testing or medical review, we will explain that clearly too.
Sometimes the first thing you need is clarity.
You may live outside Melbourne, be travelling, be unable to drive after a concussion or simply be unsure what type of appointment you need.
A virtual consultation allows us to hear the full story, understand what you are dealing with and help determine the most appropriate next step.
For many concussion patients, a significant part of early management involves education, symptom monitoring, activity planning and guidance around returning to school, work and exercise. These conversations can often begin remotely.
A virtual consultation is not just a quick phone call.
It is a structured clinical consultation designed to understand your presentation, answer the questions that matter and give you a clear plan forward.
If virtual care is not the right option for you, we will tell you.
You don't need to be in Williamstown to start.
Virtual consultations can be useful at several different stages of headache or concussion care.
Recent concussion
You have already received appropriate medical assessment and need guidance around symptoms, activity, school, work or the early stages of recovery.
Persistent symptoms
Recovery has stalled and you want to understand what may need further assessment or targeted rehabilitation.
Return to school or work
You need help structuring hours, cognitive load, screens, breaks and progression back toward normal activity.
Return to sport
You need help understanding the staged return-to-sport process and what assessments or medical clearance may still be required.
Headache + migraine
You want to discuss your headache history, previous treatment, symptom pattern and whether an in-clinic headache assessment may be useful.
You live further away
You cannot easily attend our Williamstown clinic but want access to our headache or concussion team for guidance and management planning.
Simple, structured and focused on what happens next.
Book your appointment
Choose a virtual consultation through our online booking system.
Tell us what has been happening
We review your symptoms, injury or headache history, previous investigations, treatment and the activities you are struggling with.
We assess what we can remotely
Depending on your presentation, your clinician may guide you through appropriate functional observations or symptom-based tasks during the consultation.
Leave with a plan
We explain what appears relevant, what you can do now and whether you need further medical review, in-person assessment, rehabilitation or another healthcare professional.
A lot of concussion management happens outside the treatment room.
Concussion recovery involves much more than a single clinic test.
Understanding symptoms, managing activity and gradually returning to everyday life are important parts of the recovery process.
A virtual consultation can help you make sense of where you are in recovery and what should happen next.
We can help with:
- Review of your injury and symptom history
- Understanding common concussion symptoms
- Early recovery planning
- Gradual return to physical activity
- Return to school planning
- Return to work planning
- Understanding return-to-sport stages
- Persistent post-concussion symptoms
- Deciding whether an in-person assessment is needed
- Coordination with your GP or other healthcare providers where required
Not sure why your headaches keep coming back?
A detailed headache history can tell us a lot about your presentation before any hands-on assessment occurs.
During a virtual consultation we can review your headache or migraine pattern, previous investigations, medication history, triggers, associated symptoms and previous treatment.
From there, we can discuss whether an in-person assessment at MHCG may be useful or whether another healthcare pathway is likely to be more appropriate.
A virtual headache consult may be useful if:
- Your headaches or migraines keep returning
- You have tried several treatments without clear answers
- You live too far away for an initial visit
- You want to understand whether your neck may warrant further assessment
- You have dizziness or vestibular symptoms alongside migraine
- You are unsure which type of appointment to book
Some things still need to be assessed in person.
Virtual care is useful, but we will not pretend a video consultation can replace every part of a physical assessment.
Particularly useful for
- Detailed history and symptom review
- Education and recovery planning
- Activity progression
- Return to school or work guidance
- Return-to-sport planning
- Reviewing previous results and reports
- Follow-up and progress reviews
- Deciding what assessment is needed next
May be needed for
- Detailed cervical spine examination
- Hands-on headache assessment
- Objective balance testing
- Detailed vestibular and ocular assessment
- Sway Medical testing
- Buffalo Concussion Treadmill Test
- Manual therapy
- Other physical examination findings that cannot be assessed reliably by video
Start with a virtual consultation.
If distance, travel or your current symptoms make attending the clinic difficult, we can start the conversation online.
Headache or concussion consultation
A structured video consultation to review your presentation, answer your questions and develop an appropriate next-step plan.
Further appointments or in-clinic testing, if recommended, are booked separately.
Call our team first.
If you are unsure whether virtual or in-person care is the better option, call us and we can help point you toward the most appropriate appointment.
Melbourne Headache + Concussion Group
95 Douglas Parade
Williamstown VIC 3016
A virtual consultation is not emergency care.
If you have recently experienced a head injury and develop a severe or worsening headache, repeated vomiting, seizure, increasing confusion, weakness or numbness, new double vision, difficulty waking or other significant neurological deterioration, seek urgent medical attention.
Call 000 for emergency assistance when required. Do not wait for a virtual consultation if you are concerned about a serious or worsening head injury.
Virtual consultation FAQs
What happens during a virtual consultation?
We take a detailed history, review your symptoms and current difficulties, discuss any previous assessment or treatment and work through the most appropriate next steps. Depending on your presentation, your clinician may also guide you through appropriate observations or functional tasks by video.
Can you diagnose a concussion virtually?
Concussion assessment is clinical and no single test can diagnose or exclude concussion. A virtual consultation can provide useful history, symptom assessment, education and management planning, but some presentations require medical or in-person clinical assessment.
Can you help with persistent concussion symptoms online?
Yes. A virtual consultation can be particularly useful for reviewing persistent symptoms, activity tolerance and recovery progress, and determining whether targeted in-person assessment of areas such as the vestibular system, vision, neck or exercise tolerance is needed.
Can you help with return to school or work?
Yes. We can discuss your current tolerance to cognitive activity and help structure a gradual return to school, university or work with temporary adjustments where appropriate.
Can a virtual consultation clear me to return to contact sport?
Return-to-sport requirements vary between sports and may require in-person assessment and formal medical clearance. We can help you understand the appropriate pathway and identify what assessments or clearance are still required.
Can headache and migraine really be assessed online?
A detailed virtual consultation can help us understand your headache pattern and determine what may warrant further investigation or physical assessment. Hands-on cervical examination and treatment cannot be performed virtually, so an in-clinic appointment may still be recommended.
What if you decide I need an in-person appointment?
We will explain why and what we would want to assess. If you can attend Williamstown, we can arrange an in-clinic appointment. If distance makes that impractical, we can discuss what type of clinician or assessment may be useful closer to home.
Do I need a referral?
No referral is required to book a virtual consultation with Melbourne Headache + Concussion Group.
You don't need to be in Williamstown to start getting answers.
Talk with our team from home, understand what may be contributing to your symptoms and leave with a clearer plan for what happens next.
Melbourne Headache + Concussion Group | Williamstown, Melbourne